About Me
As Associate Director of Telecommunications at Global Telecom Networks, I oversee strategic planning, implementation, and management of telecommunication systems. With over 20 years of experience, I lead cross-functional teams to ensure reliable and secure network infrastructure while driving innovation through emerging technologies.
Key Responsibilities
Experience
Service Delivery Manager EMEA
WPP Group
As Service Delivery Manager for EMEA I was responsible for ensuring the seamless delivery of IT and telecommunications services across the region. This role involves managing cross-functional teams, overseeing project execution, and aligning services with customer and business objectives.
Global Service Delivery Manager
IBM
As a Global Service Delivery Manager at IBM, the role involves overseeing the seamless delivery of telecommunications services on a global scale. My key responsibilities included leading service integration projects, driving continuous improvement initiatives, and ensuring adherence to service-level agreements. The position demanded strong leadership, strategic planning, and technical expertise to deliver innovative and scalable solutions for clients worldwide.
Head of Telecommunications
Blackbox Unified Communications
Leading the strategic direction, implementation, and optimisation of telecommunication services. Driving innovation through emerging technologies, and delivering scalable, secure, and cost-effective communication solutions.
Skills & Expertise
Technical Skills
- Telephony systems, VoIP, SIP, PBX
- LTE, 5G, IoT solutions
- Cloud-based telecom systems
- Project management
- Regulatory compliance
Certifications
- ITIL Foundation Certificate
- PRINCE2:2017 Foundation
- BCS Agile Foundation Certificate
Technology Overview
- VoIP Platforms (8x8, Cisco, Avaya)
- Microsoft Suite
- CCaaS
- UCaaS
- XCaaS
Portfolio Highlights
Driving Cross-Functional Excellence
Successfully managed diverse cross-functional teams to deliver innovative telecom solutions, ensuring seamless collaboration across technical and operational departments.
Strategic Leadership
Develop and implement long-term telecommunications strategies, ensuring alignment with organisational goals and technological advancements.
Driving Digital Transformation
Helping businesses through digital transformations by implementing innovative UCaaS and CCaaS solutions, enabling seamless communication and collaboration.
Personal Interests
Ultra Running
Over 30 years of experience in ultra running, pushing boundaries and achieving personal goals.
Charity Fundraising
Actively involved in charitable causes and community support initiatives.
Support my charity initiative here: Alice's Arc - Daisy Birikorang
Paddleboarding
Enthusiast of water sports and outdoor activities.