Professional Summary
A dedicated Finance & Commercial Manager with 11 years of industry experience, currently driving success at Global Telecom Networks. Specializing in financial operations, customer support, and service delivery, I bring a proven track record of building strong team relationships and delivering exceptional results.
8 Months at Current Role
11 Years Industry Experience
Recently Completed Business Analytics Course
Key Responsibilities
Customer Support
Handling customer queries efficiently, ensuring high service satisfaction
Order Processing
Managing order workflows from initiation to completion
Finance & Billing
Overseeing financial transactions and resolving billing issues
Financial Queries
Addressing finance-related inquiries and ensuring compliance
Professional Experience
Finance & Commercial Manager
Global Telecom Networks
2023 - Present
- Successfully contributed to large corporate client onboarding
- Established vital link between Finance and Service teams
- Enhanced customer experience and operational efficiency
Service Delivery Manager
RTP Solutions UK Limited
2014 - 2023
- Managed end-to-end client onboarding across multiple services
- Achieved one of the highest customer retention rates
- Oversaw entire billing process for all telecom services
Store Openings Manager
Costa Coffee
2010 - 2014
- Supported nationwide store launches
- Mentored new managers and upheld brand excellence
Skills & Expertise
Technical Skills
Soft Skills
Education & Certifications
CIPD Level 3
Staffordshire University
2005
Business Analytics
with Excel
Recent