Shahzad Maqbool (The Tribal Chief)
Global Service Delivery Manager
Arena Attendance: 0
Tale of the Champion
With 17 years of industry experience, I am currently serving as a Global Service Delivery Manager at Global Telecom Networks (GTN).
Special Abilities
- Customer Query Resolution
- SLA Management
- Clear Communication
- High Standards Maintenance
Languages
- English
- Urdu/Punjabi
Career Highlights
Global Service Delivery Manager
Global Telecom Networks (GTN)
Current Title Reign (< 6 months)
Finishing Moves
- SLAs Management
- Order Management
- Conflict Handling
- Team Work
Victory
Getting praise from customers for helping with queries.
Service Delivery Manager
Virgin Media O2
Title Reign: 1 year and 2 months
Finishing Moves
- Project Management
- Client Relations
- Service Excellence
- Team Leadership
Victory
Setting the standards high for all clients and colleagues.
Order Fulfilment
Specialist
BT/EE
Title Reign: 6 years
Finishing Moves
- Order Processing
- Complaint Resolution
- Customer Support
- Process Optimization
Victory
Customer satisfaction and efficient order processing.
Customer Service
Champion
Capita
Title Reign: 9 years
Finishing Moves
- Customer Service
- Sales Excellence
- Email Management
- Team Support
Victory
Working to a high standard in all departments and setting the benchmark in sales and email teams.
Championships
Service Excellence
Current Champion
- Customer Satisfaction Champion
- SLA Performance Master
- Team Leadership Excellence
Technical Mastery
Defending Champion
- Infrastructure Management
- System Integration Expert
- Process Optimization
Industry Impact
Hall of Fame
- Telecom Solutions Pioneer
- Service Delivery Innovation
- Customer Relations Master
Book a Match
Email:
shahzad.maqbool@globaltelecomnetworks.com