Sophie Brown

Sophie Brown

Cloud and Connectivity Specialist

Based in Kent, United Kingdom

About Me

As a Cloud and Connectivity Specialist at Global Telecom Networks, I manage day-to-day customer queries, coordinate provisioning, and lead project management of hosted projects, installations, and deployments. With over 3 years of experience in this role, I've developed expertise in hosted telephony and connectivity solutions.

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Professional Sophie

Professional Experience

Cloud and Connectivity Specialist

Global Telecom Networks

2020 - Present (3 years)

  • Hosted and Connectivity queries, provisioning and support
  • Project and deployment management
  • All things 8x8

Technical Service Manager

Blackbox

2018 - 2020 (2 years)

Specialized in hosted and connectivity solutions

Support Analyst

Aurora - Affinity Billing

2017 - 2018 (1 year)

Key Achievements

Hawksmoor Contract

Successfully managed provisioning and deployment

Certifications

NVQ Level 2 - Customer Services

Expertise

Specialized in hosted telephony solutions

Personal Journey

Personal Sophie

Inspiring Journey

Lost nearly 6 stone through dedication to a healthy lifestyle

Work-Life Balance

Dedicated to being the best mum possible while maintaining a successful career

Personal Growth

Committed to maintaining a positive mental attitude and continuous learning